10 Questions to Ask Your Auto Transport Company

Oct 18, 2023


When it comes to transporting your vehicle, it's important to choose the right auto transport company. With so many options available, it can be overwhelming to make a decision. To help you through the process, we've compiled a list of 10 essential questions to ask your auto transport company. Asking these questions will ensure that you have all the information you need to make an informed choice and have a smooth and hassle-free experience.

1. Are you licensed and insured?

One of the first questions you should ask any auto transport company is whether they are licensed and insured. It's crucial to work with a company that has the proper credentials to transport your vehicle legally and safely. A licensed and insured company will give you peace of mind knowing that your vehicle is protected throughout the transportation process.

license and insurance

2. What types of vehicles do you transport?

Not all auto transport companies handle every type of vehicle. Some specialize in transporting cars, while others can handle motorcycles, boats, or even heavy machinery. Make sure to ask about the types of vehicles the company is equipped to transport to ensure they can accommodate your specific needs.

3. How do you transport vehicles?

Auto transport companies use different methods to transport vehicles, including open carriers and enclosed trailers. Open carriers are more common and cost-effective, while enclosed trailers provide additional protection for high-value or classic vehicles. Understanding the different options available will help you choose the best method for your vehicle.

open carrier

4. What is the estimated timeline for delivery?

Knowing the estimated timeline for delivery is crucial, especially if you have specific deadlines or time constraints. While unforeseen circumstances can sometimes cause delays, a reputable auto transport company should be able to provide you with a reasonable estimate of when your vehicle will be delivered.

5. How do you handle insurance claims?

In the unfortunate event that your vehicle sustains damage during transportation, it's important to know how the auto transport company handles insurance claims. Ask about their claims process, including any documentation or evidence required, and how long it typically takes to resolve a claim.

insurance claims

6. What payment options do you offer?

Before committing to an auto transport company, inquire about their payment options. Some companies may require a deposit upfront, while others may offer payment upon delivery. Understanding their payment terms will help you plan your finances accordingly.

7. Can I track the progress of my vehicle?

Many reputable auto transport companies offer tracking services that allow you to monitor the progress of your vehicle during transportation. This feature provides peace of mind and allows you to stay informed throughout the process.

8. What are your cancellation and refund policies?

Life is unpredictable, and sometimes plans change. It's important to understand the auto transport company's cancellation and refund policies in case you need to make any adjustments to your booking. Ask about any potential fees or penalties associated with cancellations and whether they offer partial or full refunds.

9. Can you provide references or customer testimonials?

Reputable auto transport companies should have no problem providing references or customer testimonials. Reach out to past customers to get a sense of their experience with the company. Positive feedback and recommendations can give you confidence in your choice.

customer testimonials

10. What sets your company apart from the competition?

Lastly, ask the auto transport company what sets them apart from their competitors. This question will give you insight into their unique selling points, such as exceptional customer service, advanced tracking technology, or specialized services. Understanding their unique value proposition will help you make a more informed decision.


Asking these 10 questions will help you gather important information and make an informed decision when choosing an auto transport company. Remember, it's essential to work with a licensed and insured company that can accommodate your specific needs and provide reliable and transparent service. By doing your due diligence and asking the right questions, you can ensure a smooth and stress-free experience when transporting your vehicle.

Call us: 1-866-281-4005

Address: 600 N broad street Suite 5 # 378 Middletown, Delaware 19709

Licensed and Bonded

MC No. 1525475 US DOT No. 4035020